Policy page

Returns & Refunds Policy

We want customers to feel confident when shopping with HealthRenal.site. If you receive an item that is damaged, incorrect, or not suitable for your needs, please review the policy below and contact our support team for assistance.

Return window

Eligible items may be returned within 30 calendar days of the delivery date. To begin a return, contact our support team with your order details and the reason for the request.

Condition of returned items

Items must be returned in clean condition and include original accessories, packaging, and proof of purchase whenever possible. Products showing signs of misuse, intentional damage, or excessive wear may not qualify for a full refund.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We may request photos of the item and packaging to help process the claim promptly.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Most refunds are completed within 5 to 10 business days, depending on your payment provider.

Marketplace purchases

If you purchase a product through an external marketplace linked from our website, the return, refund, and shipping terms of that marketplace or seller may apply. Please review those terms before completing your purchase.

How to request support

Call 252-337-2567 or email support@HealthRenal.site for return instructions and assistance.